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Terms & Conditions

Article 1- Contract Date and Force Majeure



The contract date is the date the order is placed by the buyer.

Circumstances that do not exist or are not foreseen at the date of signing of the contract, develop beyond the control of the parties, and that make it impossible for one or both of the parties to partially or completely fulfill their obligations and responsibilities assumed by the contract or to fulfill them on time, force majeure (natural disaster, war , terrorism, insurrection, changing legislation provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.). The party in the person of force majeure shall notify the other party immediately and in writing.

During the continuation of the force majeure, the parties will not be liable for any failure to fulfill their obligations. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.

Article 2- Rights and Obligations of the Seller



2.1. The Seller agrees and undertakes to fulfill the obligations imposed on him in the contract, except for force majeure, in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts.

2.2. Persons under the age of 18 (eighteen) cannot shop at Destiny Marine Spa. The seller will assume that the age specified by the buyer in the contract is correct. However, the seller cannot be held responsible in any way due to the wrong writing of the age of the buyer.

2.2. https://www.destinymarinespa.com is not responsible for price errors caused by system errors. Accordingly, the seller is not responsible for the promotion and price errors that may arise due to the system, design or illegal interventions on the website. The buyer cannot claim from the seller based on system errors.

2.3. You can shop at https://www.destinymarinespa.com by credit card (Visa, MasterCard, etc.) or bank transfer. Orders that are not transferred within one week from the order date will be cancelled. The processing time of orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) reaches the bank accounts. Payment methods such as cash on delivery or postal check, which are made without contacting customer service, are not accepted.

Article 3- Rights and Obligations of the Buyer



3.1. The buyer accepts and undertakes to fulfill the obligations imposed on him in the contract, except for force majeure.

3.2. The buyer accepts and undertakes that he/she has accepted the terms of the employment contract and will make the payment in accordance with the payment method specified in the contract.

3.3. The buyer, from the website https://www.destinymarinespa.com, the name, title, full address, telephone and other access information of the seller, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc. All preliminary information about the goods subject to sale and the use of the right of "withdrawal" and how to use this right, the official authorities to which they can submit their complaints and objections, etc. He/she accepts and declares that he/she has clear, understandable and appropriate information about the internet environment and confirms this preliminary information in electronic environment.

3.4. Depending on the previous article, the Buyer shall read and be informed about the order/payment/use procedure information of https://www.destinymarinespa.com, which includes product order and payment conditions, product usage instructions, precautions taken against possible situations and warnings, and that he/she is informed in electronic environment. declares that it has given the necessary confirmation.

3.5. If the buyer wishes to return the product he has purchased, he agrees and undertakes not to damage the product and its packaging under any circumstances, and to return the original invoice and the delivery note at the time of return.

Article 4- Order/Payment Procedure



Order:



After the buyer's approval of the TL amount of the products added to the shopping cart, including VAT (total installment amounts in installment transactions), it is processed over the POS of the relevant bank card. Therefore, orders are not shipped.
First, an order confirmation e-mail is sent to the customer. No shipment can be made before the Order Confirmation e-mail is sent.

Any disruption in the process or problems that may arise regarding the credit card are notified to the buyer by using one or more of the telephone/fax/e-mail ways specified in the contract. If necessary, the buyer may be asked to contact his bank. The processing time of orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) is determined to reach the seller's accounts.

In case it is understood that the contractual goods cannot be supplied for an exceptionally justified reason and/or a stock problem is encountered, if the buyer is informed and approved immediately in a clear and understandable way, another product of equal quality and price may be sent to the buyer, or in line with the buyer's desire and choice; a new product may be sent, it may be expected that the product will be in stock or the other obstacle preventing delivery will be removed, and/or the order may be cancelled.

In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer is informed of this situation and the total price paid and any documents that put him under debt, if any, are returned to him within ten days at the latest, and the contract is canceled. In such a case, the buyer will not claim any additional material and moral damages from the seller.

Payment:



At https://www.destinymarinespa.com, customers who do not want to use their credit card information on the internet are offered the opportunity to order by cash transfer. In payment by wire transfer, the buyer can choose the bank most suitable for him and make the transfer. If EFT is made, the date of transfer to the account will be taken into account. When making money order and/or EFT, the "Sender Information" must be the same as the Billing Information and the order number must be written.

After the delivery of the product, if the relevant bank or financial institution fails to pay the product price to the Seller due to the unfair or unlawful use of the Buyer's credit card by unauthorized persons, which is not due to the Buyer's fault, the Buyer's product delivered to him within 10 days. It is mandatory to send to . In such cases, shipping costs belong to the Buyer.

If the Buyer has chosen to pay by credit card, the BUYER accepts that he will confirm the relevant interest rates and default interest information separately from his bank, and that the provisions on interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER, in accordance with the provisions of the legislation in force, declares and undertakes.

Article 6- Procedure for Return of Service and Right of Withdrawal



Service Returns:



The buyer has the right to withdraw from the contract within seven days after receiving the service, without giving any reason and without paying any penalty. In accordance with the general communiqué of the tax procedure law numbered 385, the buyer must fill in the return sections at the bottom of the 2 invoices belonging to the seller delivered together with the goods, fill in the return sections completely and correctly, sign one copy and send it to the seller with the product, and keep the other copy at his disposal. The right of withdrawal starts from the day the goods are delivered to the buyer. The cost of returning the returned product or products must be borne by the buyer.

There is no right of withdrawal for the services prepared in line with the wishes of the buyer and / or clearly his personal needs.

In case the buyer exercises his right of withdrawal, the seller shall return the total amount received and, if any, any document that puts the consumer in debt, within ten days at the latest, from the receipt of the invoice containing the withdrawal notification together with the product, without incurring any expense to the consumer.

The decrease in the value of the service received or the existence of a reason that makes the return impossible do not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the service value or the decrease in value.

The general return period is 7 days for any service received inadvertently.

For a service refund, the situation should be reported to customer service first. The information about sending the product as a return is sent to the customer by the seller. After this meeting, the service should deliver it to the seller with the invoice containing the information about the return. If the return service reaches the seller, it is accepted as a return if it meets the conditions specified in this contract, and the refund is made to the buyer's credit card/account. The time of reflection of refunds made to the credit card to the credit card accounts is at the discretion of the relevant bank.

If the purchase is made with a credit card and in installments, the refund procedure to the credit card will be applied as follows: If the buyer has sent the purchase request in installments, the Bank makes the repayment to the buyer in installments. After the seller pays the entire service fee to the bank at once, in case the installment expenditures made from the Bank's POS are returned to the buyer's credit card, the requested refund amounts are transferred by the Bank to the bearer's accounts in installments so that the parties involved do not become victims. The installment amounts paid by the buyer until the cancellation of the sale, if the return date and the card's account cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month, and the buyer will receive the installments paid before the return for another month, after the installments of the sale are over, equal to the number of installments he has paid before the return, and will be deducted from existing debts.

In case of return of goods and services purchased with a card, the seller cannot make a cash payment to the buyer in accordance with the contract he has made with the Bank. In the event of a return transaction, the member workplace, namely the seller, will make the refund via the relevant software, and since the member workplace, the seller, is obliged to pay the relevant amount to the Bank in cash or as a deduction, the buyer cannot be paid in cash in accordance with the procedure detailed above. Refund to the credit card will be made by the Bank in accordance with the above procedure, after the buyer pays the amount to the Bank at once.

Article 8- Confidentiality



The information provided by the buyer to the seller with the information specified in this contract will not be shared with third parties by the seller.
The seller will only be able to disclose this information within the framework of the existence of an administrative / legal obligation. If the seller has the information requested from him within the scope of any judicial investigation with documented research capacity, he can provide it to the relevant authority.

Credit Card information is never stored, Credit Card information is only securely transmitted to the relevant banks during the collection process, used for provisioning, and deleted from the system after provision.
Information such as the buyer's e-mail address, postal address and telephone are only used by the seller for standard product delivery and notification procedures. In some periods, campaign information, information about new products, promotional information may be sent to the buyer after approval.

Article 9- Authorized Courts and Enforcement Offices in Case of Dispute



In case of dispute arising from the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts in the settlement of the Buyer or the Seller are authorized up to the value announced by the Ministry of Industry and Trade in December each year.

In the event of a service order, the Buyer shall be deemed to have accepted all the terms of this contract.


info@destinymarinespa.com+90 536 643 8157

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